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Click OUR PRODUCTS to buy online today - Free Delivery on all orders!

Terms & Conditions

Thank you for visiting (the 'website'). This website is operated by Pooch Perfection (the 'company'). Please read these Terms & Conditions carefully before purchasing. By accessing or using this website you agree to be bound by the Terms & Conditions that follow, and you will be asked to accept these Terms & Conditions before purchasing any goods from the site. If you do not agree to all of our Terms & Conditions, please do not use this website. 

Links & Warranties may feature links to 3rd-party content, products and services. Pooch Perfection holds responsibility neither for the quality or accuracy of such content, nor for views expressed therein, and accepts no liability arising from the use or misuse of such material. 

Pooch Perfection operates from, the UK. As such it is subject to UK law. Irrespective of their place of residence, or delivery and billing address, customers using are subject to its Terms & Conditions and defer to UK law in any and all matters involving 

Updates & Changes reserves the right to change or modify the website's content, in part or in whole, at any time without prior notification. This includes product pricing and any of the Terms, Conditions or Policies that follow. Please check this page regularly to be aware of any recent changes that may affect customers. 

Terms & Definitions 
'The Site' or 'the Website', as stated in any content herein, refers to  'Goods', as stated in any content herein, refers to any or all products and services available at  'Customer', as stated in any content herein, refers to any individual undertaking to purchase Goods, or to any individual who has received an Order Confirmation for Goods purchased.  'Personal Data', as stated in any content herein, refers to any data requested that may assist in fulfilling customer orders, or in providing improved products & services. Such data may include anonymous electronic data or statistics useful in measuring customer traffic and habits on the site. 

Privacy Policy & Use Of Personal Data 
By submitting personal data to, either manually or electronically, you give your consent that any such data may be stored and used by us to provide improved products & services, and to notify customers thereof. We will not share, sell or distribute your personal data to unrelated 3rd parties, unless such parties have undertaken to act for us in accordance with the purposes for which the data was originally collected. Pooch Perfection will not abuse any personal data that is submitted, but cannot guarantee such data against malicious use if obtained illegally by a 3rd party, or offer indemnity for any such abuse. 

Orders, Price & Payment 
All orders for Goods are accepted when a Order Confirmation is received by the customer. This confirmation will be provided in writing, delivered by email. Failure to receive an Order Confirmation, dependent on any Personal Data you have provided, is not necessarily indication that an Order has not been undertaken. Please print or save Order Confirmations for future reference.  All prices are quoted in UK Pounds Sterling (£) and include VAT at the UK rate of 20%. Any additional costs for Postage & Packaging will be displayed prior order completion. 

Postage, Packaging & Delivery 
P&P and delivery for online orders is FREE in the UK. Pooch Perfection does not currently deliver to International destinations.  Please inspect all Goods at time of delivery, and notify us within 28 days of delivery in the event of any shortage of Goods, or of damage to the Goods.  Please allow 5-7 business days for the delivery of your item. In most cases we can dispatch immediately, but where this is not the case we will contact you to provide a suggested alternative delivery date.

Cancellations, Returns & Exchanges 
If the delivered Goods are deemed unsuitable, please notify us within 28 days of delivery. We will replace them or provide a full refund, and the Customer shall accept liability for the cost of return. Refunds are processed against the original payment method and will appear in your account within 5 - 10 business days.  If Goods are damaged or faulty, please notify us within 28 days of delivery. We will repair or replace them without charge, or provide a full refund, and we shall accept liability for the cost of return where such costs do not exceed reasonable expectations.


Customer Support welcomes all enquiries: 

Pooch Perfection 
2 New Mill Road, Honley, Holmfirth, HD9 6PH.  Tel: 01484 665622.  Email: poochperfection @

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